Privacy Policy

1. Introduction

Welcome to Higher ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our job tracking and career management tools. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

We collect information you provide directly to us when using our services:

• Account Information: When you register, we collect your name, email address, and authentication credentials.
• Career Data: Information you input about job applications, interviews, resumes, cover letters, and professional goals.
• Usage Data: We automatically collect certain information about your device and how you interact with our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process and manage your job application pipeline.
• Generate AI-powered insights and recommendations for your job search.
• Communicate with you about updates, security alerts, and support.

4. AI and Third-Party Services

Our application uses Artificial Intelligence (AI) technologies to analyze job descriptions and provide recommendations. Data processed by these AI services is used solely for the purpose of providing these features and is not used to train public models without your consent. We may share data with trusted third-party service providers who assist us in operating our website and conducting our business.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can manage your data directly within the application or contact us for assistance.

7. SMS Customer Support Privacy

If you initiate a customer-support conversation by texting Higher Works Support, we collect your mobile phone number, the content of your messages, and related messaging records such as timestamps and delivery information. We use this mobile information only to reply to your support request, provide necessary follow-up about that request, maintain the security and operation of the support service, and comply with applicable law.

Higher Works does not use this support-only SMS program for marketing, promotions, newsletters, or proactive alerts. Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. We may use service providers solely to operate and deliver the support messaging service, subject to appropriate confidentiality and data-protection obligations.

You can opt out at any time by replying STOP. After you opt out, you will not receive further SMS replies unless you text us again to start a new support conversation. Reply HELP for help or contact support@higher.works.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@higher.works.